Features
- 24/7 help desk
- Level I and II technical customer support line for monitoring and resolution of critical forecourt issues
- Instructional forecourt operator help desk service
- Remote maintenance for automation equipment (Site-management equipment, Payment Terminals and peripheral devices)
- Logistics, stock-management and installation of forecourt equipment and spare parts
- Onsite maintenance of in-warranty and out-of-warranty forecourt equipment
- On-site software/firmware and hardware updates management
- On-site maintenance of fiscal printers (installation, fiscal configuration, mandatory periodic verification)
- Monitoring and maintenance of the central office data collection and the integration to the ERP system
- Development of ad-hoc dashboards for campaign management
- Cost assessment and management services for additional on-site work, delivered by subcontracted companies out-of-contract-scope
- Centralized archive documentation management for all sites of the network
- Management and supervision of expiration and renewal cycle of all licenses, certificates and other regulatory/compliance documentation of the network
- Procurement of spare parts for obsolete and discontinued yard equipment
Features
- Professional on-site analysis and consulting services
- Complete end-to-end project management
- Construction and renovation consulting
- Project management and coordination of new site construction and on-site infrastructure upgrades/modifications
- Engineering on-site project management and supervision of new site construction and on-site infrastructure upgrades/modifications
- Security management of the work in progress of new site construction and on-site infrastructure upgrades/modifications
- New equipment delivery and installation
- Complete forecourt management system customization and implementation
- Retrofitting and integration of existing/legacy systems and hardware infrastructure
- Professional compliance and certification services